Coast Life Support District

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Home What Happens When You Call 9-1-1?

What Happens When You Call 9-1-1?

1. You will be connected to a dispatch center where a determination is made if the call mainly concerns Law Enforcement, Fire or Medical.  The caller is then connected to a dispatcher for the appropriate service.

2. The dispatcher will determine what responders will be dispatched to the scene based on the nature of the incident and the location. This could include ground ambulance (CLSD), Medevac (REACH or CALSTAR helicopter) and the relevant Fire Department (Cal Fire, Timber Cove Fire, Fort Ross Fire, Sea Ranch Fire, Annapolis Fire, South Coast Fire, or Redwood Coast Fire).

3. The first responder on scene will determine if an air ambulance helicopter is necessary and if not the helicopter, if one was requested by the dispatcher, will be notified to return to base.

4. The patient may be treated at the scene or may require transport to a medical facility (RCMS, Mendocino Coast District Hospital, Santa Rosa Memorial Hospital, etc.) by ambulance or helicopter.

5. If medications are administered on scene the patient will be transported by ALS (Advanced Life Support, Paramedic staffed ambulance) or by helicopter to an appropriate facility.

6. If the patient requires a non-emergency transport they may be transported by BLS (Basic Life Support, EMT staffed ambulance).  At any time the patient may request or deny any form of treatment or transport or provide their own means of transport. If the patient’s choice is contrary to the recommendation of the medical personnel then the patient will be required to sign a AMA (Against Medical Advice) form.  We encourage patients not to insist on unnecessary transportation so we can keep the ambulance and crew available in the district for critical needs.  However, the patient has the right to request any form of transportation.